At the heart of our business are our beliefs and our operating principles.
Our four beliefs define our personal convictions that:
• Good business is about positive and genuine relationships based around a common sense of purpose
• People can create what they can imagine
• Integrity wins trust and trust wins business
• We can each make a genuine social contribution
Our six operating principles define how we manage the business. These principles are:
• Listening to, involving and encouragingour employees
• Financial prudence: focusing on covering our costs each month and improving profitability
• Operational control: having the knowledge and information within the business to track
operating performance; having the processes and people to monitor and manage day
to day dynamics
• Managing to add to long term value:this includes having the right people, the right strategy,
the right customers, the right competitive positioning and the effective management of risk so that
we know what could come between us and the achievement of our goals
• Continuing to keep our eye on the future so thatwe can imagine and create new opportunities
for customers and new revenue streams for us
• Practicing what we preach
Expectations
Our expectations define what stakeholders should expect of us and what we expect of our employees, associates, customers and owners.
Employees should expect us to:
• Encourage them to achieve their potential and continue to grow and learn
• Provide continuous fresh challenges
• Attract fellow employees who are ambitious, share our values and have curiosity, drive,
professionalism and a sense of enjoyment and commitment
• Reward them emotionally and financially (providing a good income and a high level of security)
Customers should expect us to:
• Show how we can help them achieve their objectives
• Measure success
• Challenge them with fresh new ideas if that helps them achieve their objectives
• Be available
• Meet our promises
We expect our employees and associates to:
• Work together as a professional family; earning from each other, gaining strength from one another
and encouraging one another
• Share our sense of purpose, our values and our passion to make a tangible difference by helping
clients achieve their business and social goals
• To ensure clients are satisfied; giving them more than they expect, being positive and available
and providing them with solutions that are rich, surprising and achievable
We seek to work with customers who:
• Recognise that trust is earned
• Respect our purpose and values
• Welcome innovation and challenge if that helps them earn trust
• Work in partnership with their suppliers
We expect our owners to:
• Re-invest in the business
• Balance the interests of stakeholders
• Invest for long term success
Good Corporation
We recently achieved the prestigious Good Corporation accreditation for our approach
to responsible business practice.
To download a PDF of our Good Corporation Certificater click on the link below:
>> For Windows
>> For Mac
To download a PDF of the Good Corporation Charter click on the link below:
>> For Windows
>> For Mac